Measure Satisfaction Using Net Promoter Score®
The key to repeat business – whether from existing relationships or referrals – is being in tune with client feedback. When you know exactly what your customers want and need, you can focus on those areas and grow your accounting business accordingly.
The Net Promoter Score® (NPS) survey is the leading metric for client loyalty. With ABLE, you can use it to:
- Retain your existing clients
- Benchmark your progress
- Identify at-risk relationships
The best accounting firms are built around a cadence of continuous feedback and improvement. ABLE is the CRM that makes it easy to measure satisfaction among your existing client relationships.
Net Promoter®, NPS®, and Net Promoter Score® are trademarks of Satmetrix Systems, Inc, Bain & Company, and Fred Reichheld.
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